Sportpaleis Group is a company that operates the largest theaters and concert halls in Belgium with over 2 million visitors each year.
One of their key goals is to provide excellent customer support. A popular customer request, especially from their business and enterprise customers, is to provide an invoice related to booked reservations and arrangements. In the past this was a manual process. Customers had to send their request by email to the finance department of Sportpaleis Group. The finance responsibles would then perform a list of checks and process the request to ultimately deliver an invoice to the customer by email.
We installed an Automagica robot capable of performing all those tasks without any form of human intervention. This involves navigating their proprietary ticketing software as well as the accounting software. Instead of sending an e-mail, users can now simply fill in a web form after which the robot will perform all necessary steps to email the invoice back to the end user.
Using this solution, their finance department has more time to focus on quality work while the robot performs this repetitive task in the background. Thousands of invoice requests have already been processed end-to-end, fully automatically by the Automagica robot. Down below is a recording of the robot in action.